Refunds & Returns Policy
Effective Date: November 1, 2023
1. Introduction
Welcome to POSH Self, operated by POSH Self (“we,” “our,” or “us”). We take pride in delivering quality products to our customers. However, we understand that there may be circumstances where a return or refund is necessary. This policy outlines our process, conditions, and timeframes for product returns and refunds. By making a purchase with us, you agree to comply with this policy.
2. Eligibility for Returns and Refunds
You are eligible for a return or refund under the following conditions:
- You received a damaged or defective product.
- You received the wrong product.
- The product does not match the description on our website.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support at [email protected] within 30 days of receiving the product.
- Provide a clear description of the issue and include relevant photographs.
- Await instructions from our customer support team for the return process.
4. Return Shipping Costs
If your return is approved due to the above conditions, we will provide a prepaid return label for your convenience. We will cover the return shipping costs.
5. Refund Process
Upon receiving your returned product, we will inspect it to ensure it meets our return conditions. If your return is approved, we will initiate a refund as follows:
- Refunds will be issued using the original payment method.
- Please allow up to 10 business days for the refund to be processed.
- The time it takes for the refund to appear in your account may vary depending on your financial institution.
6. Non-Refundable Items
The following items are non-refundable:
- Products damaged due to misuse or negligence.
- Products with visible signs of wear.
- Products returned after 30 days from the date of receipt.
7. Contact Information
If you have questions or concerns about our Refunds and Returns Policy, please contact us at:
Email: [email protected] Address: Calgary, Alberta